Refund Policy

We want you to be happy with your glasses. If something is wrong, we will make it right.

Faulty or incorrect items: if your glasses arrive faulty, damaged, or not as ordered, contact us within 30 days of delivery at help@eyeconic.direct and we will replace them or refund you in full — including any postage you paid to return them.

Change of mind (unused items): unworn glasses in original condition can be returned within 14 days of delivery for a refund of the item price. Because prescription-strength lenses are fitted to order specifically for you, we cannot refund lens work once an order has entered production — but the frame itself is refundable if unused and in original packaging.

How to start a return: email help@eyeconic.direct with your order details and a photo if the item is faulty. We will reply with return instructions within 1 working day.

Refund timing: once we receive your return, refunds are processed within 5 working days to your original payment method.

Last updated: September 2026